Shipping policy

At Necknine, we want your relief to reach you as quickly and smoothly as possible. Please review our shipping policy below for details on processing times, delivery estimates, and more.

Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Time
Once your order has shipped, delivery typically takes 7-15 business days, depending on your location and the product ordered. Shipping times may vary during peak seasons or due to unforeseen circumstances such as customs delays or carrier issues.

Free Shipping
We're proud to offer free shipping on all orders, no minimum purchase required.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey to your door.

Multiple Items
If you order multiple items, they may be shipped separately from different fulfillment centers, and may arrive on different days.

Damages and Issues
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery through our support page, along with photos of the item and packaging, so we can resolve the issue quickly.

Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to factors beyond our control, including weather, customs, or carrier delays. We appreciate your patience and understanding.

Questions
If you have any questions about your shipment or this policy, feel free to reach out to us through our contact page.